oing paperless can provide multiple benefits to the healthcare stakeholders. From relieving
Hospitals, Practices and administrative staff from maintaining massive volumes of patient data—
to helping them elevate Patient Experiences (PX), improve Patient Satisfaction Index (PSI),
increase ROI—digital patient engagement solutions can liberate care providers from tedious
manual processes—letting them focus on other critical aspects in care. Here’s our take on how
paperless patient management solutions can bring holistic (clinical, operational and financial)
benefits to your healthcare organization.
The global pandemic has pushed healthcare leaders to reimagine care delivery—enabling them
provide safe, secure and outcome-driven solutions to mitigate the impact of the rising caseloads
across the globe. However, on the downside, it also exacerbated challenges in terms of
operational inefficiencies, patient-centric care, Physician burnout—as a result of manual
workflows and inefficient paperwork.
As Hospitals and Practices look to the future, there are three main focus areas: improving health
outcomes, driving patient engagement & experience through patient-centric care and
increasing revenues—while driving down the operational costs.
While these goals may seem like a tall order, a well-orchestrated strategy that includes seamless
integration of paperless solutions and digital patient engagement platforms can go a long way
in eliminating manual and repetitive administrative tasks.
There’s a whole world of difference between manual and automated methods of data capture in
healthcare. Here are three ways how manual paperwork could slow down processes and impact
operational efficiencies.
- 1. Cost Impact and Paper Wastage. A “Healthcare administrative costs in the U.S and
Canada report” indicates that U.S insurers and providers spent about $812 billion on
paperwork alone, annually. What’s more, an average Medical Practice adds 1,200 pieces
of paper every month to their overwhelming stack of huge volumes of medical records.
- 2. Loss of Time. An average person spends about 18 minutes to sift through medical
records to find the exact information they need, while it takes less than two seconds
through automated patient management solutions. 18 minutes vs two seconds. You
can do the rest of the math yourself—on the time loss due to manual processes—and its
effects on a Practice’s operational efficiencies
- 3. Patient Dissatisfaction. A whopping 80% of patients prefer digital intake forms that
could easily be filled in at a convenient time, preferably on the go—prior to doctor’s visit
than manually filling out forms in the waiting room. From conversational AI to chatbots
and mobile-first technologies, patients as consumers are attuned to high-touch digital
Customer Experiences (CX) and they expect the same from their healthcare providers
too
Confining digital to specific areas of practice management may provide ad hoc solutions to
certain operational issues. However, Medical practices and hospitals need to broaden the
horizons of digital adoption—to achieve sustainable results. Here are three ways to shift the
focus from going paperless to achieving holistic digital transformation.
- 1. Looking Beyond the Electronic Health Records. EHR implementation has become a
common practice among Hospitals and Medical Practices. However, care providers need
to look beyond EHR to digitize and automate multiple processes. Consider automating
these critical documents—Patient intake forms, medical forms, medical claims, patient
consent forms, e-signature collection—to streamline and simplify workflows
- 2. Facilitating Interoperability. The ONC’s Cures Act Final Rule is aimed at fostering data
interoperability among the key healthcare stakeholders. Providing safe and secure
patient access to their critical health data—helps in proactive patient engagement—
thereby improving medication adherence, patient involvement in healthcare decision
making—while cohesively engaging patients to improve quality of care.
- 3. Enhancing Virtual Healthcare Experiences. The global pandemic has pushed Practices
and Hospitals to embrace telemedicine solutions to deliver safe and secure care to their
patients. However, with increasing consumerism and patient-centric care in the era of
value-based care, patient expectations are rising in terms of paperless experiences. Care
providers need to look beyond the siloed approach to automation and digitization. From
automated appointment reminders, online scheduling, patient education and secure
messaging to electronic statements and medical billing automation—paperless solutions
can reduce no-shows, improve engagement and adherence to care plans—ultimately
improving the clinical, operational and financial efficiencies of your healthcare
organization.
SolvEdge is a trusted patient engagement solutions provider with an experienced team of
technologists, Doctors, SMEs, PhDs and certified experts who work together to deliver seamless
digital experiences—day in and day out, to our clients. SolvEdge has partnered with over 400
Hospitals, Fortune 500 healthcare brands, 3500 Physicians and millions of patients around the
globe to simplify patient engagement.
Get your personalized and free consultation on how we can automate patient engagement
solutions and drive up your operational efficiencies.
