ealthcare organizations need to harness the power of mobile technologies like smartphone
applications and solutions to accelerate patient engagement. From managing their daily
activities, learning and education to exploring the world of opportunities presented to them in
the palm of their hand, smartphones have established their strong presence in creating
immersive digital experiences.
The Statistica report 2021 indicates that an average American’s screen time is between five and
six hours, a day. It’s critical that the healthcare ecosystem identifies the untapped opportunities
to bridge the patient-physician communication gaps—thereby enhancing patient experiences
and driving health outcomes. Furthermore, patients can leverage the convenience of
smartphone use to seamlessly engage in their care plans to achieve their health goals. Mobile
technologies also play a significant role in patient activation and proactive participation of
patients in their health journeys.
This blog is a nuanced analysis of three specific ways, mobile-first technologies accelerate care
coordination, boost Patient Experiences (PX) and ultimately drive outcomes.
From appointment reminders, online scheduling, patient education to prescription, refills and
patient access, patient engagement portals play a massive role in facilitating cohesive and
connected care. Patient engagement platforms, which were originally developed on PC
interfaces have had a paradigm shift—now that most of the patient management portals are
mobile-optimized or even integrating mobile-first technologies to simplify healthcare
experiences. This shift has enabled patients to get a 360-degree view of their care pathways,
anytime, anywhere-further enabling them to connect and communicate with their care
coordinators on the go.
Care coordination solutions, driven by mobile-first technologies are reported to have a
significant impact on patient experiences. When Hospitals and Practices send timely
notifications, valuable patient education materials, appointment reminders, and automated preand post-surgical care coordination solutions they, simplify patient’s healthcare journeys, while
helping them stay on top of their care pathways.
The quarter-trillion-dollar telemedicine industry has redefined care delivery forever. Telehealth
solutions have seen a strong continued uptake in the COVID-19 era-enabling safe and secure
virtual care, by integrating mobile technologies to transform care coordination at scale. What’s
more, 75% of first-ever telemedicine users, in the wake of COVID-19 have reported high patient
satisfaction, based on Wakefield research. With a favorable consumer perception, it’s no surprise
that telemedicine adoption has increased multiple times from the pre-COVID-19 phase.
Many of the telehealth platforms are well-equipped with comprehensive solutions that have
simplified doctors’ consultations for patients. Additionally Remote Patient Monitoring (RPM)
platforms also leverage Patient Reported Outcomes, Social Determinants of Health (SDOH), IoTenabled devices to continuously track and monitor patient’s health.
This level of hyper-personalized solutions has holistically benefited multiple healthcare
landscape stakeholders,thereby significantly reducing readmissions, and driving outcomes.
Healthcare consumers are overwhelmed with the busy work schedules that they tend to miss
their Physician appointments. This is one of the primary reasons for the huge spike in no-show
rates that cost the U.S healthcare system a staggering $150 billion, every year. Hospitals and
Practices are realize the significance of patient outreach programs—in mitigating the effects of
no-shows. With digital patient engagement solutions that integrate online appointment
reminders, patient scheduling, chatbots and secure messaging features, hospitals witnessed a
sizeable improvement in patient retention and reduction in no-shows.
That being the case, care providers can unlock a world of new possibilities when they adopt
mobile-first technologies to improve care coordination, especially when strategically combined
with digital patient engagement solutions.
To learn more about how SolvEdge’s mobile-driven care pathway solutions can facilitate
collaborative care and foster
high-touch mobile experiences, talk to our team.
