ospital no-shows are costing a fortune to the healthcare ecosystem. Consider that Noshows and missed appointments alone cost the U.S Healthcare system a staggering $150b
every year. Healthcare organizations spend endless hours and efforts on mitigating the
impact of patient no-shows and missed appointments. This leads to staff burnout and an
excessive amount of time being spent on coordination and management, which could
otherwise be spent on higher priority tasks like patient care. However, the global pandemic
has redefined the ways in which the patients visit physicians through virtual platforms like
telehealth solutions and Remote Patient Monitoring (RPM) platforms
Virtual healthcare solutions were expected to considerably reduce no-shows as it simplified
doctor’s visit at the comfort and safety of patients’ homes. However, the reality and
statistics present quite a different scenario.
Research reveals that among 624 care providers, 45% of them were reported to face
increased no-shows in a telehealth set-up than the in-person no-show rates.
Telemedicine solutions have revolutionized care delivery where patient get access to highquality care in the most seamless manner as possible. Remote Patient Monitoring tools are
broadening their horizons with intuitive insights that give a 360-degree view of patients’
health status gathered through various sources like Patient Reported Outcomes (PRO),
Patient Generated Health Data (PGHD), Electronic Health Data (EHD), wearables and IoTenabled devices.
From appointment reminders, patient self-scheduling, smart waitlists, patient referrals,
auto-refill appointments, mobile patient intake and secure chat to patient recall, care-team
workflows, value-based care, health screenings, pre- & post-care messaging, multilingual
messaging, population health, patient screening surveys, patient notifications and
reporting – patient engagement platforms and care coordination solutions are going
through a seismic shift in meeting the next-gen healthcare consumer needs, while
eliminating friction and enhancing patient experiences at scale. However, telehealth noshows are still a major concern in the healthcare landscape - contributing to huge financial
losses and impacting patient outcomes and readmissions.
Appointment Wait times and Patient Dissatisfaction
From retail, banking and consumer goods, patients as consumers are attuned to hyperpersonalized and high-speed digital experiences, and they expect the same from their healthcare providers as well. From Gen X to baby boomers and millennials, healthcare consumers expect simplified solutions to resolve their healthcare concerns. And patient wait times are amongst the most frustrating experiences that result in high patient dissatisfaction. Patients can be offered simple self-serve patient scheduling options where they can simply manage their doctor’s appointments as per their convenience. This increases the chances of them showing up for their doctors’ appointments whether it is an in-person visit or a telehealth appointment. At SolvEdge, our patient outreach programs are carefully designed by considering the intricacies and the nuances of next-gen consumer needs.
SolvEdge’s patient outreach program is backed by intensive research involving
technologists, SMEs, doctors, PhDs and other experts who have worked together to bring a
holistic solution that is proven to drastically reduce no-shows, drive up patient footfalls,
increase patient volume and retention, increase referral rates, and significantly improve
health outcomes. Trusted by Fortune 500 brands, 450+ hospitals in the U.S, 3850+
Physicians, and millions of patients around the globe, our patient management platform is
truly designed to give you the competitive edge by elevating patient experiences.
To learn more about how our holistic patient outreach program can help drive value for
your healthcare organization,
talk to our team.
